Saudi Arabia among the five countries in E-Services
Riyadh Saudi Arabia is ranked fifth among the 10 countries of the world in e-government services and the interactivity of online citizen government, according to a comparative study by Accenture International, a company specializing in the administrative consultation. The Kingdom was found to excel in providing online portals for public services and the use of social media networks to interact with citizens. The study was conducted on a sample of 5,000 people from 10 countries that exceeded the list. "Singapore came first, scoring 7.4 out of 10 on the scale evaluation of digital services and citizen engagement," said the report. Norway finished second, scoring 7.3, followed by the UAE with 6.7 points, South Korea with 6 points, and Saudi Arabia with 5.9. "People want to interact online with retailers and banks," said Bernard Masson, head of Accenture. "They also want to digitally engage with their government and feel connected via mobile devices 24/7." "We found that public demand for digital services is even stronger in emerging markets such as India, Brazil, Saudi Arabia and the UAE, where 80 percent of citizens said they would contact the government via social media on their mobile, "he said.
Brazil, Germany, India, the United Kingdom and the United States also ranked in the top 10. most countries that scored high in the study were sustained investment in digital government, he said. "the highest-ranking countries also actively seek and listen to citizens' reactions." the criteria are evaluated based experience of providing services to citizens, citizen satisfaction and maturity of services.
Class : Muslim World News
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